Blind Transfer to non-RingCentral numbers.

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Blind transfer ability to non-Ringcentral numbers so we can transfer to moblie numbers of people who do not have Ringcentral accounts.
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Narkiewicz

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Posted 2 years ago

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Brandon, Champion

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What device are you having trouble doing this from?  I do it regularly from my Polycom VVX phone.
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Narkiewicz

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A Cisco 303. I was told by Ringcentral Support today that it is not a feature they provide yet.  
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Brandon, Champion

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I don't have one to try it myself, but do you have the blind transfer soft key showing on it?  I don't see why it would not work.  It indicates here it should be possible:

https://success.ringcentral.com/articles/RC_Knowledge_Article/Transferring-calls-via-IP-phones#cisco

Blind Transfer for Cisco SPA303, SPA508g and SPA514g NOTE: This will include the original Caller ID Information.
Step 1:During an active call, press the bXfer softkey.
Step 2:Enter the number to which you want to transfer the call, and then press the dial softkey. The call is transferred automatically.
 
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Narkiewicz

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yes we have the soft key. We do that. It doesn't not work unless the call is transferred to a Ringcentral number.