Blind Transfer - Receive Error Message if Transferred to a Non-Existing Extension

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We've noticed that if someone blind transfers a call and inadvertently sends it to an non-existing extension number, the caller hears hold music for a moment before the call drops. Is there a setting somewhere so the caller will bounce back to the person who did the transfer?
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Tim White

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Posted 2 years ago

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Danno, Champion

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Actually: The caller, who was bxfer'd to an incorrect extension, actually hears the hold music selection of the user transferring the call and then a system message "I'm sorry, that extension is not recognized.  Thank you for calling - goodbye".  But, it would be nice if the system could recall back to the user who made the error, at minimum, but preferably deny the transfer altogether with a error tone.  I would also vote for electrical shock treatment!
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Danno, Champion

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FYI, I've tested w/three other hosted VoIP carriers and they provide the user with error tone and/or message when a invalid extension is entered on a transfer. 
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Tim White

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Surely RC has a solution for this. I haven't contacted tech support yet because I figured I wasn't the first one with this problem.
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Saadet, Employee

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Hello Tim,

I have flipped this to a feature request so that our Product Team can become aware of it.

In the meantime, if it helps, you can always use the Warm Transfer option.
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Tim White

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Thanks Saadet. We don't use the warm transfer because CID of the caller doesn't follow it. We use SalesForce and we count on the screen popping with the customer info on the blind transfer.

Hopefully they'll make it a feature ASAP.
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Saadet, Employee

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Hey Tim,

Ah, makes sense! Well, I voted for this :) 
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Cara Bitton

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I have contacted tech support and they are currently investigating this issue.

When the agent receiving the transferred call presses "Ignore" - the call is treated like a blocked call and the caller hears "no one is available to take your call, goodbye".

However, when the agent receiving the transferred call doesn't press any button, the call is then transferred to that agent's voicemail. 

Support is investigating why the ignore button doesn't transfer it to the voicemail for blind transfers.