Block or Text 5 Digit Numbers

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  • Updated 4 weeks ago
  • (Edited)
I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.Note: This conversation was created from a reply on: Unable to send SMS to a 5-digit number.
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Zarios Hair Salon

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hello,

I don't have a 5 digit number to test this with but have you tried blocking the number according to these instructions?
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Zarios Hair Salon

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I did block the number, however, when I entered the 5 digit number, the web portal inserted a 1 before the number. I will have to wait and see if the messages stop.
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Saadet - Community Support, Official Rep

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Let me know how it goes!
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Zarios Hair Salon

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Saadet,

Got another text message from '25102' today. When I checked our blocked numbers, '125102' was still there in the list. I deleted it, and tried entering '25102' but, the webportal automatically added the '1'.
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Alber

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Is there a work around to remove this default "1," from being added to your blocked number in your blocked list?
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Saadet - Community Support, Official Rep

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Hey Alber,

Sorry, I haven't found a workaround for this :/
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Saadet - Community Support, Official Rep

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Have you tried blocking it from the softphone itself as well?

Let me know if it works!

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Zarios Hair Salon

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I'm not able to find a place in the app to block this number.
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Alan Thompson

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Is there an update for this problem? There is no way we have found to block SMS Text spammers in the Ringcentral desktop app if the spammer's number contains 5-digits. Attempts to add them to the block list are rejected with a message that "extension numbers that cannot be blocked." Apparently, only numbers containing 6-digits or more can be blocked. 
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Saadet - Community Support, Official Rep

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Hello Alan,

We don't have an ETA at this point. This is a fairly new feature request that has been presented to our Product team. Please vote in the upper right-hand corner so that you will receive updates as they become available.
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Phil Glantz

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This reply was created from a merged topic originally titled block SMS from short code.

It does not appear to be possible to block SPAM SMS messages sent from a short code (e.g. 78645).  The block icon does not appear when displaying the message in the windows application like it would for a text from a regular number and when you try to add the short code to the list of numbers in the settings window it does not accept the number and displays the message "Extension numbers cannot be blocked".  It doesn't work on the website either.  It adds a 1 to the short code (178645).
Is there any update to this issue.  It's become a real problem for us.  The 1 is inserted so you can not block or even send back a "stop" instruction.
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Saadet - Community Support, Official Rep

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Sorry, I haven't received any ETA on this request. I'll be sure to update this thread if/when I do!
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Saltysiak

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This reply was created from a merged topic originally titled Feature request: SMS messages to 5 digit numbers.

Feature request to allow messaging to 5 digit numbers. If sending a message to an external number put OUT## infront of the 5 digits to route the call to the outside instead of thinking it is a local extension. 
this feature would help remove the promotional messages or spam that a lot of users have. and it prevents just blocking the number from the gui
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Jasmine M, Employee

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This reply was created from a merged topic originally titled Blocking Caller ID Less than 3-5 digits.

  1. Account type: RC Office 20+
  2. A brief description of the business : Retail Store
  3. A high level description of the product or feature being requested: For example, customer would receive a caller with a single digit caller id (not an extension on his account). Like a caller ID that shows "1" which isn't a real call, but it can't be blocked it as it would block all the calls that come in. (all numbers have a 1 at the beginning when it hits the call log, so blocking 1 will block all calls). 
  4. A typical use case scenario explaining how your business would use the feature. Number can be safely blocked so that they only receive calls from real people/customers, instead of all calls being rejected when (for example) the number "1" is blocked.
  5. Benefit of such feature: Customer can avoid calls that interrupt their business and receive calls only from actual clients.
  6. Include any related case number if applicable: 05630491
  7. Number of Users and/or Digital Lines: 101 extensions, 105 digital lines
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Michael Jermyn

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Has there been any fix to date with regards to receiving a text from a 5 digit number. Im really surprised since this is an obvious issue for months!!! Very frustrating    
(Edited)
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-06-14  RingCentral -- We need directions for blocking SHORTCODES sending us an inundation of spam? 


USE CASE:::  They send these to all our site's main numbers daily, multiple times per day.
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Cecile Glassy, Champion

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Is there a way to just turn off receiving of ANY text messages for a subset of all our DID lines?
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Saadet - Community Support, Official Rep

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Hmmm....that I'm not sure about. You would have to ask one of our Support Technicians or an Engineer - hopefully they would know!
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Cecile Glassy, Champion

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Re spam blocking, apparently one unpublished way to block 5 digit SMS messaging spam texts:
Login to your SuperAdmin ext#101 on the Mobile app. (Not desktop or browser) it works only from the Mobile app.

Note, it will produce a Global block across your whole account when you enable it from Extension#101
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Shaun Rohde

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+1We really need to be able to block these numbers.  Our end users are getting very annoyed at these random texts.  RC support says it's not possible yet but they "Are working on it".
We use the texting feature.  We'd just like to be able to block the advertising texts. (5 and 6 digit style)  In almost all cases I cannot change the end user number because they have their numbers on business cards that our customers use...
Honestly, I've added to my task list, an activity to review the competitors of RingCentral just because of this issue.  It seems completely ridiculous to me that month after month this is not addressed.  I'm just about fed up.