Block or Text 5 Digit Numbers

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I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.Note: This conversation was created from a reply on: Unable to send SMS to a 5-digit number.
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Zarios Hair Salon

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Posted 3 years ago

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Alan Thompson

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Is there an update for this problem? There is no way we have found to block SMS Text spammers in the Ringcentral desktop app if the spammer's number contains 5-digits. Attempts to add them to the block list are rejected with a message that "extension numbers that cannot be blocked." Apparently, only numbers containing 6-digits or more can be blocked. 
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Saadet, Employee

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Hello Alan,

We don't have an ETA at this point. This is a fairly new feature request that has been presented to our Product team. Please vote in the upper right-hand corner so that you will receive updates as they become available.
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Shaun Rohde

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+1We really need to be able to block these numbers.  Our end users are getting very annoyed at these random texts.  RC support says it's not possible yet but they "Are working on it".
We use the texting feature.  We'd just like to be able to block the advertising texts. (5 and 6 digit style)  In almost all cases I cannot change the end user number because they have their numbers on business cards that our customers use...
Honestly, I've added to my task list, an activity to review the competitors of RingCentral just because of this issue.  It seems completely ridiculous to me that month after month this is not addressed.  I'm just about fed up.
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Donald Hawbaker

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We will definitely be dropping RC when contract is up in a few months. This inability to block or text to 5- or 6-digit numbers is one of the reasons for it. Not the only or biggest reason, but one of them.
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We only recently signed up and I'm already looking for an out. Voyant didn't have as many bells and whistles, but way easier to work with. Still don't understand why there is so many different apps. Still on the hunt for an alternative. Suggestions?
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Donald Hawbaker

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Do you mean Voyage? I have CSR sales calls set with them as well as Verizon amd AT&T VoIP teams on Monday. I'll let everyone know what I find out. Can't believe RC would risk losing customers over a minor issue like this.
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Joyce Dilllman

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This reply was created from a merged topic originally titled Block 5 digit sms text numbers.

I've been searching for an update on RingCentral upgrading their system to allow their customers to block 5 digit sms text messages and cannot find where anything has been done.  I must say I'm absolutely over receiving these unwanted spam texts.  And I'm frustrated at not being able to block a 5 digit number or to be able to reply with 'stop' to get the sender to stop sending messages.  If I can block these 5 digit numbers on my cell phone how come the RingCentral desktop and/or app won't let me do it?  Does anyone have any idea how these annoying text messages can be stopped or blocked?
Yes Joyce I completely agree with you.  If I was not so busy right now, I would have switched my company to a different service, just to get this one issue resolved.  It is beyond me that there is not someone working on this and at least keeping us informed.