Block SMS: Suggestion that Settings be Updated

  • 0
  • 6
  • Idea
  • Updated 1 month ago
Instructions on the portal under Screening, Greeting & Hold Music should be updated to include that the blocking applies to SMS as well.  Change the menu item in the middle from "Blocked Calls" to "Blocked Numbers" or "Blocked Calls, Faxes, and SMS" and on the right, change "Block specific calls and faxes" to "Block specific calls, faxes, and SMS"... Updating this might help avoid lots of forum posts/questions, chats, and help desk calls.

Note: This conversation was created from a reply on: SMS: Allow blocking of text messages.
Photo of Bob Robinson

Bob Robinson, Champion

  • 3,486 Points 3k badge 2x thumb

Posted 2 years ago

  • 0
  • 6
Photo of AYan

AYan

  • 582 Points 500 badge 2x thumb
I'm not sure why this hasn't been done yet, this is a good idea, I think it would be good to have other options to just block portions like all SMS for one particular user.



This Block option dropdown should have the following options:
Specific calls, faxes, and SMS (like Bob stated above)
All calls (already existing)
All faxes (just block faxes only)
All SMS (just block all texts only)

When I called support earlier, they currently do not have a block all SMS for one user as an option. The current ways around this issue is to assign the user a new number (may be difficult if they have business cards printed with their direct line) or block each text every single time they come through.

With the amount of numbers that are recycled through RC, we are bound to get some junk texts and this would help alleviate the issue and keep the perception of RC high within the company.