Blocked number still gets through.

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  • Updated 8 months ago
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U.S Ringcentral acct.
Added a number to block list on web interface, also set to block specific calls, but number still gets through to my phone.
Rebooted Polycom desk phone.
Unsure what to do from here.
As far as I know it's just my line.
Thanks.
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Dan S.

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Posted 8 months ago

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Saadet - Community Support, Official Rep

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Hey Daniel,

I made this post private so you and I can share account specific information. What is the phone number that you blocked?
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Dan S.

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Sure, it's
(702) xxxx-xxxx

"edited number to prevent spam and changing to a public post so others can see resolution".-MF
(Edited)
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Saadet - Community Support, Official Rep

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Hey Daniel,

The reason why you are still receiving calls from that number is because they are calling into a call queue that you are a part of. You will need to speak with an Admin on the account and have them block the phone number for the whole account.
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Dan S.

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I see. Thank you for the help!
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You're welcome!