Bluetooth connection problems for phone calls and listening to music while using the RingCentral application Android

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I'm having two major problems one is I'm noticing that the Bluetooth does not connect when I make phone calls from time to time. It's actually happening quite often I'll initiate a phone call in the Bluetooth just simply is not connected and I cannot force it to connect and have to hang up and call again and hope it connects.

Secondly while listening to music when I receive a call the music will pause but that when I hang up the music will show as playing but I cannot hear it because the application is still engaged somehow. I have to actually dismiss the application in the multi-task settings and then restart up the application again to make another phone call. And I have to do this constantly in between phone calls which effectively means I cannot listen to music and make calls.
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Michael Greco

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Posted 1 month ago

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Saadet - Community Support, Official Rep

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Hmmmm.....I would suggest sending a feedback email within the app after the issue has occurred:

Steps:
1) Tap your profile icon
2) Tap About
3) Tap Send Feedback 
4) Include the issue description in the body of the message