Bluetooth connection problems for phone calls and listening to music while using the RingCentral application Android

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  • Updated 3 months ago
  • Acknowledged
I'm having two major problems one is I'm noticing that the Bluetooth does not connect when I make phone calls from time to time. It's actually happening quite often I'll initiate a phone call in the Bluetooth just simply is not connected and I cannot force it to connect and have to hang up and call again and hope it connects.

Secondly while listening to music when I receive a call the music will pause but that when I hang up the music will show as playing but I cannot hear it because the application is still engaged somehow. I have to actually dismiss the application in the multi-task settings and then restart up the application again to make another phone call. And I have to do this constantly in between phone calls which effectively means I cannot listen to music and make calls.
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Michael Greco

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  • frustrated

Posted 2 years ago

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Saadet, Employee

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Hmmmm.....I would suggest sending a feedback email within the app after the issue has occurred:

1) Tap your profile icon
2) Tap About
3) Tap Send Feedback 
4) Include the issue description in the body of the message
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Trevor Lindey

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I was told to post on this forum. I too have run into this problem on iOS. I did send feedback and was told that this is a known problem but there is no release planned at this time. This is extremely frustrating and a problem like this should be addressed immediately! 
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Matt Cantrill

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Did anything ever come of problem #2 of the OP? Happening on Android.
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Christian DeGuire

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Yep, still broken on Android. It has made the app completely unusable as most of our users have smart watches or other Bluetooth devices. Almost all calls are missed. I want the old phone app back