Brand new phone not working

  • 0
  • 1
  • Question
  • Updated 11 months ago
my polycom vvx350 is not working. I plugged it in and it says time/date out of sync. There is no dialtone and on the app it says that it is offline. How can I fix this?
Photo of Leslie Oliveira

Leslie Oliveira

  • 70 Points

Posted 11 months ago

  • 0
  • 1
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 38,022 Points 20k badge 2x thumb
It sounds as though it has not been provisioned to RIngCentral's servers. Did you purchase the phone directly from RingCentral? If you did, it should have come pre-provisioned. If not, you will have to call RingCentral support to have them provision it for you.
Photo of Bond007DMC


  • 2,228 Points 2k badge 2x thumb
This may seem like a silly question, and it's not meant to be sarcastic, but you don't mention whether this happened or not... Did you plug an Ethernet cable into it AND into the correct port? No internet = a dead phone. If (good) internet is supplied, then J.B. Ferguson's thought would come into play next.