Brand new phone not working

  • 0
  • 1
  • Question
  • Updated 1 month ago
my polycom vvx350 is not working. I plugged it in and it says time/date out of sync. There is no dialtone and on the app it says that it is offline. How can I fix this?
Photo of Leslie Oliveira

Leslie Oliveira

  • 70 Points

Posted 1 month ago

  • 0
  • 1
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 36,168 Points 20k badge 2x thumb
It sounds as though it has not been provisioned to RIngCentral's servers. Did you purchase the phone directly from RingCentral? If you did, it should have come pre-provisioned. If not, you will have to call RingCentral support to have them provision it for you.
Photo of Bond007DMC


  • 1,456 Points 1k badge 2x thumb
This may seem like a silly question, and it's not meant to be sarcastic, but you don't mention whether this happened or not... Did you plug an Ethernet cable into it AND into the correct port? No internet = a dead phone. If (good) internet is supplied, then J.B. Ferguson's thought would come into play next.