Desktop App: Bring back outlook sync

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  • Updated 5 years ago
  • Implemented
  • (Edited)

This conversation has been merged. Please reference the main conversation: Desktop App: Integration with Outlook like the Legacy Softphone had

In the "old" softphone (version you had the ability to automatically synchronize contacts from outlook to Ringcentral.

In the "new" softphone (version 6.62.10219) the ability to synchronize seems to have been replaced by the "import outlook contacts" option. This is fine if you're only ever using the softphone, but if you rely on synced contacts for caller ID or for easier-to-understand call logs -- you're out of luck.

The problem is the "import" does not sync the outlook contacts to the RC account. You're not getting names, just the phone numbers. And, equally problematic, if you had been syncing contacts in the past you'll now get both your RC contacts and your Outlook contacts displayed -- so your softphone contacts are nearly all duplicated.

This also seems to have been taken out of the new outlook plug-in. I can't imagine why a decision would be made to take away such a feature without even attempting to replace it with anything comparable.

You HAVE to bring back the synchronize contacts feature. This is a big deal. As it stands now I am forced to shutdown the new smartphone and and open the old smartphone every single day just to sync contacts -- which was all automatically done in the old smartphone. This is a huge step backwards in the new smartphone app.
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Bill Blewett

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Posted 5 years ago

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