Bring back SCAN to fax

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  • Updated 3 years ago
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Scan to fax is an essential component of this program.  Please add this to your new version.  Another conversation indicated that it was IMPLEMENTED.  It is not, only a part of that conversation, the print to fax, was implement.  Please do not forget about scan to fax.
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katybaum

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Posted 4 years ago

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katybaum

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Are you even considering bringing back scan to fax? If not, I can get started on finding another solution. if there is hope for the near future, maybe I can somehow live with this a for a little while longer. However, you must know that these changes have had a major impact on your customers. Which leads me to ask, how do you include your customers in your development process. It would make good business sense to vet such planned major changes with your customers before moving ahead and ticking them off, as has happened with this "upgrade"
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Arty, Employee

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This reply was created from a merged topic originally titled Posting on the customer's behalf looking for the feature to have scan option on t....
(Edited)
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breese

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I am a new user, but this feature would be very important for us to have.  We have our fax on Vonage, but it is not working very well.  Therefore, we are trying RingCentral, but the scan to fax feature would be very useful for our business.
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Mike, Official Rep

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Great news everyone!  Scan to Fax is back in our latest 7.2 release!  

Not all users will immediately have access to this as we have a controlled release and push this out over several weeks. After you get the upgrade, you'll now see a new icon next to the attachment icon, which will initiate the scan, and attach the scanned document. 

(Edited)
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Mike, Official Rep

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Sajan, I tried emailing twice but got a bounce-back both times. Did you actually receive the email?  If not is there a different email address I can try?
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Dierdre

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Is this available on the latest release? I don't think I'm seeing the icon on my Office@Hand Desktop app.
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Mike, Official Rep

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Hi Dierdre,

I'll look into this for you. The O@H accounts are slightly different. I'll confirm and get back to you. 

Can you tell us which version you are using right now? 
(Edited)
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Mike, Official Rep

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Dierdre, I should get confirmation on this today. Can you tell me what operating system you are using? Win 7, 8, or 10? 

Mike 
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Mike, Official Rep

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Dierdre, Sorry for the delay on this one, I am still waiting for confirmation on this one. I'll keep working on this. 
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Joe Richards

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This reply was created from a merged topic originally titled with softphone I could scan a page and it automatically put it in the fax. Now it....

with Ring central softphone that is being discontinued, I could open the controller, hit scan a page and it automatically put it in the fax, looks like the windows software makes you scan a page , then save it to the computer and then attach, which is another step I don't like . Am I correct?
(Edited)