Admin Portal: Bring back ability to see users voicemail count

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
Bring back the Message Count. It is more convenient to go to ringcentral to check messages and clean off voicemail verses going to each individual phone
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Dan Spence

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Posted 3 years ago

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Jay Anci

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In the old interface, 

- login as Admin
- hit Users
- it will show you the message count for each user

This feature has been taken off somehow in the new interface and a lot of people would benefit from it if we could bring back this message overview.

Please bring this feature back in the new interface. Thank you.
This reply was created from a merged topic originally titled unable to view ( how many) messages are left on each extension.

Since ringcentral has changed recently, we unable to view how many messages are left on each extension. It is very inconvenient. I have to go into each extension and see if there are messages. This is a horrible change. Is there anyway you can assist me in this matter? Please re- install the feature as soon as possible
This is a medical office and this change affect the time response, and can jeopardize lives
(Edited)
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David Bidwell

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I have the same issue I need this to be brought back. You can still do this under groups but not users anymore. 
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Sonia Singh, Official Rep

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David: can you provide some examples of how you used that message counter in your business process/workflow?
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David Bidwell

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I need to be able to see the messages for each user and if they have listened to the message and how many remain. I have employees that are not always in the office or on vacation. I need to see that the issues and voice messages are getting taken care of.
This new change is very inconvenient for our office as well. We benefit from the previous view.
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YOST

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This reply was created from a merged topic originally titled Admin Portal: Removed Functionality (check users voicemails) in New Online Port....

I work for a Company that helps manage other Companies.  One way we do this is to use a Central Office, and numerous RingCentral Office Numbers for each Company to help save them costs.  The reason why RingCentral was so great for this was because one person could log into the Admin Portal and with the click of one button, in this case "Users", and see new voicemails and total number of voicemails for each User/Company Office Number in about 15 seconds.  We could then forward the voicemail to the person who needed the message, whether it be the  Accounts Payable Division, Managing Partner, IT Head, or anyone really, no matter where in the country they might be.  The efficiency of this functionality could not be beat and it is the main reason why we chose RingCentral as our Phone Provider in the first place.  Efficiency and Productivity is key in a business like ours.

This functionality has now been removed with your latest Online Portal Update.  We can still check voicemails but now it is a giant unproductive pain.  I just did a test, and what used to take 15 seconds now takes over 15 minutes.  That's around an additional two hours per week and over 100 hours per year to do something that used to take us no time at all.  I played around sorting the reports and call logs but that is not very efficient and very easy to miss something if there is high call volume that day.  This is also not Efficient or Productive for us either. 

They ability to quickly see new/total voicemails was perfect before.  Now, I am not sure why we need RingCentral at all without this functionality.  We really need this added back in an update soon.  Our Company is expecting a great deal of growth here in the new year and we would be adding a ton of new users.  With this functionality removed, the cost of using RingCentral may now out way the benefit of using it, and that never goes over well in the Board Room.  Please re-enable this functionality please.
(Edited)
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David Bidwell

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I to feel the same way. many time updates are not updates at all and i too may need to find a new company if I cant get anything fixed here with ring central. I have a case that they have been working on now that dates back to last March. and i'm still waiting. 
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Kim, Alum

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A future release will add this feature back. 

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David Bidwell

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Do you know how long it will take for the new release?
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Kim, Alum

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Soon! :-) I don't have specific dates, but they are currently being rolled out to the customer base and can take sever weeks. 
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David Bidwell

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Ok thanks
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Hugger

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This reply was created from a merged topic originally titled # of messages not showing in user account..

Since the update, when logged into the admin site, and in users tab, we are no longer able to see the number of messages a RC line has. It use to show the total messages along with new messages, now it does not show this at all. Please bring this feature back.
(Edited)
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David Bidwell

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This reply was created from a merged topic originally titled New User Screen Does not Show Messages for Users..

I need to be able to view the voicemail messages for each user. I can't do that with the new user screen. Can I go back to the old Screen Please. They are taking away all the reasons I joined Ring Central. I need to know how many new and how many total messages for each user. I can still get that in the groups but not in the users anymore.
(Edited)