Google Chrome Extension "Contact Not Found" (***) prefix

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I noticed that contacts with a phone number formatted with the prefix in parenthesis (xxx) xxx-xxxx does not link completely within the Google Chrome extension.  Although, the contact's name can be found, the contact's details will not show when clicked upon.

Is there a plan to correct this bug?
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Todd Frusti

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Posted 4 years ago

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Mike, Official Rep

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Todd, we learned that this is a known issue. You'll want to open a support case, and in your notes please include reference "RC-53877"  

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Todd Frusti

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Mike, thanks for your reply. Is this known issue one that can be resolved or is it a future patch? I've opened three support cases regarding this issue and the response I get is "RingCentral currently does not support this feature" (syncing Google contacts in the Google Chrome Extension). Obviously communication failure, but frustrating. Should I continue to pursue or wait for a future patch with the RingCentral Google Chrome Extension?
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Mike, Official Rep

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Hi Todd,  this issue is in a queue to be fixed, but there's not an ETA for the patch at this time. 
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Todd Frusti

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Thank you for resolving this issue in version 2.5.0 of the Google Chrome extension. The extension is now synchronizing with all of my contacts!
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Kim, Alum

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Todd ~ Thank you for letting us know...

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