Bug report for presence-permission template settings after recent update

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  • Question
  • Updated 4 months ago
  • Acknowledged
Hi, After the recent update to allow presence settings via a template, if you set the permissions and add users then save the template the template becomes corrupt and inaccessible.

You can keep working on the corrupted template until you click away and then attempt to re-access it in the portal but once you do this you are locked out of Ringcentral until you close and start a new tab/session.

Also, should you click on the modified/corrupt template after you have logged in again you are once again locked out of ringcentral - you have to delete the template without opening it using the delete button.
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Paul Hawkins

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  • Irritated because we're rolling out Ringcentral and its not the best start.

Posted 5 months ago

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Arun Guha

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Thank you so much for posting this template issue. I too have had to curb rollout due to other issues and frustration. Given the distrust of a template’s impact to so many areas post implementation, I chose to keep a separate checklist of settings per my Multi-Site Users requirements that I work through for each specific Site User.
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Jenn, Official Rep

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Hello Paul!


I see you already have a case open with support, please continue working with them as they investigate and troubleshoot this issue.



Thanks!