Busy Signal on incoming Fax to us

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I have clients that are getting a busy signal when trying to Fax to our RingCentral Fax from a fax machine. I do not seem to be having issues when it is from from a electronic Fax. Are others having this issue and what is the solution?
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Margaret Dixon

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Posted 8 months ago

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Saadet - Community Support, Official Rep

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Hi Margaret, I would suggest contacting our Support Team so we can troubleshoot with you live :) 

  
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Bob Robinson, Champion

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We use fax quite a bit, as well, and there are way too many senders who have problems faxing to RingCentral.  As our phone system's primary point of contact, I spend an inordinate amount of time trying to resolve these issues, only to find that RingCentral's response is that older fax machines may not work and that they need to modify the settings to overseas mode, etc.  Like I'm going to be able to tell FedEx Office, Bank of America, etc. that they need to modify their fax machine settings.  We have a single eFax account and have to direct those senders to send the faxes there instead.  Kinda breaks our users' confidence in RingCentral as a complete working solution for all communications and I have to try and re-sell RingCentral's feature set every time I get into one of these battles.  My personal opinion is that RingCentral is focused on competing with Slack and Skype for Business and other UC solutions and has limited resources to devote to technologies like fax and making it work more often.  We see a similar issue in other fax-related areas like making improvements to the cover sheet content (e.g. they STILL show the company fax number instead of the user's number on the cover pages in RingCentral Phone app, even if Caller ID for fax is set to the user's direct line - you need to create custom fax cover pages and manually deploy them to address this shortcoming and to add things like confidentiality statements and logos).  They also don't have much resource or energy devoted to improving desk phone functionality and usability or to the user admin settings (how many times to I have to change the user's greetings for them because they think they are recording their voicemail greeting but they are actually changing introductory greeting).  Cool features abound like Glip, RingCentral for Google, RingCentral for Outlook, RingCentral for this, RingCentral for that, but the basics are not getting attention.

Apologies for the rant, and good luck getting your fax issues addressed!