Calculate average ring duration after voice prompts

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • In Progress
Using the historical reports, I've found that RingCentral is estimating an average of 38 seconds average time to answer for one of my queues. When I compare this to testing that I've performed in dummy calls and checking the call log, I'm finding that the actual ring time is only around 13 seconds. 

For the customer I serve, I must report the average ring duration. I'm not exactly sure what the report uses to get this time (connection time, pauses, voice prompts, etc?). I'm looking to see if there's a simple way to calculate the average ring time exclusively. 

Any suggestions?
Photo of Nick Tyo

Nick Tyo

  • 200 Points 100 badge 2x thumb

Posted 2 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,480 Points 20k badge 2x thumb
Hey Nick,

The average, I would assume, would look different than actual data from the Call Log. Does that make sense? Or are you going into the Call Log and calculating the Average by hand?