Call Monitoring feature.

  • 0
  • 16
  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
Need to support having a supervisor monitor calls (for quality assurance, etc.) as well as support "Call Barge" where a supervisor can jump on a call and/or even take over the call. This is basic functionality for a call center and really should be included by default with call recording, etc.
Photo of jtr02a


  • 442 Points 250 badge 2x thumb
  • frustrated

Posted 5 years ago

  • 0
  • 16
Photo of Mike

Mike, Official Rep

  • 94,248 Points 50k badge 2x thumb
Official Response
This feature has now been implemented.  The following links will direct you to more details instructions for setting up and using the feature.  This feature is currently available  on Office Premium and Ultimate plans, not the Office Standard plan. 

Knowledge Article: Setting Up Call Monitoring