Call Monitoring feature.

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  • Idea
  • Updated 1 year ago
  • Implemented
  • (Edited)
Need to support having a supervisor monitor calls (for quality assurance, etc.) as well as support "Call Barge" where a supervisor can jump on a call and/or even take over the call. This is basic functionality for a call center and really should be included by default with call recording, etc.
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jtr02a

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  • frustrated

Posted 4 years ago

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Mike, Official Rep

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Official Response
This feature has now been implemented.  The following links will direct you to more details instructions for setting up and using the feature.  This feature is currently available  on Office Premium and Ultimate plans, not the Office Standard plan. 

Knowledge Article: Setting Up Call Monitoring

 http://netstorage.ringcentral.com/datasheets/call_monitoring_datasheet.pdf
(Edited)