We are on RingCentral Standard with Polycom VVX410 phones. We have a small call center with four employees. These employees answer and place calls for five (5) different sub divisions of the company. Each sub has it's own dedicated phone number and extension.
Sub1 has 866 number and ext 1, answered by all four employees
Sub2 has local number and ext 2, answered by two employees
Sub3 has 866 number and ext3, answered by one employee but if out we need it to roll to coverage person
and so on
1) What is best practice for employee to see and hear their phone ring and know the call was to Sub1? Text display on phone showing Sub1 Name and/or light on ext button?
2) If employee needs to make call on behalf of that Sub, how to have the caller ID display the number and name of the Sub on the clients phone? Right now, all clients see the main number of the company as assigned to the RingCentral Account.
1) Reading about line share
a) Is line share a best practice solution for what we are trying to accomplish? It appears to handle the receipt of calls but not sure about making calls.
b) When following instructions for setup to try it, we were under the impression that setup was free if we already had numbers and equipment but in the process it said it would charge $25 per month. Did we do something wrong?
Any suggestions or advice would be appreciated.