call disconnect after playing company greeting for robo calls

  • 0
  • 1
  • Question
  • Updated 11 months ago
  • Answered

get the calls to be disconnected if no one says their name on the line Or didn't enter any action
Photo of Arra Joie Santos

Arra Joie Santos

  • 70 Points

Posted 11 months ago

  • 0
  • 1
Photo of Liam Zhang

Liam Zhang, Employee

  • 852 Points 500 badge 2x thumb
There is a setting called " Call screening" in service web. 

Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 38,094 Points 20k badge 2x thumb
The setting you are referring to won't disconnect the caller if they don't say their name. It on'y let's you identify the caller and let you choose whether or not to answer it.  The original poster essentially wants the cal disconnected if there is no words spoken or an option isn't entered on an IVR.

The prompt on it says, "Turn on this option when you want callers to announce their name before continuing to connect the call. This option lets you identify the caller so you can pick up the call immediately. After turning on this option, go to Call Handling & Forwarding > Settings > Incoming Call Information to set your preferences."

The Call Handling & Forwarding doesn't give that option to disconnect either.