Call Disconnected: Rep or customer feature

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  • Updated 2 months ago
When monitoring calls for quality assurance we are unable to determine if the customer disconnected the call or if the representative disconnected. This feature would be useful for coaching and monitoring our customer service representatives as well as ensure that our customers are getting the assistance they need.  At the moment I'm told this is only a feature that RingCentral escalations has access to.  This is a pain if QA is monitoring calls and has to create helps tickets or call escalations for calls that we need more information on. 
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Libeth Sanchez

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Libeth,

You may be interested in our Contact Center package.
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Libeth Sanchez

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Already have Analytics, Historical, and Live Reports. Just a simple, who disconnected the line would be a great addition. Just contacted customer service on a call that occurred minutes ago and they couldn't find out who disconnected the call? 
I'll figure something out on my own. Thank you for your feedback.