Call Duration Details

  • 1
  • 2
  • Idea
  • Updated 4 weeks ago
We are a 50 employee law firm in the US and it would be helpful if the duration of a call was displayed on the call log without having to press the “i” for call detail. Attorneys use this info to bill time and it would save them the extra step of not having to go into the detail for each call.
Photo of STOVER

STOVER

  • 130 Points 100 badge 2x thumb

Posted 3 months ago

  • 1
  • 2
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,212 Points 20k badge 2x thumb
Hey STOVER,

This feature is actually present in the RingCentral (Glip) app now :)
Photo of Jay Mobley

Jay Mobley

  • 60 Points
That's good to know.. could you tell us where? I can't find it. (brand new user)
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,212 Points 20k badge 2x thumb
Hi Jay, if your Users have the telephony functionality on their RC (Glip) app, then all they simply have to do is click on the phone icon and they'll see their Call Logs
Photo of STOVER

STOVER

  • 130 Points 100 badge 2x thumb
Unfortunately, our users don't use Glip.
Photo of Spencer Stromberg

Spencer Stromberg

  • 136 Points 100 badge 2x thumb
We're also a law firm in the US. This is another issue (like my pet issue - the DND button) indicating that RC needs to focus a bit on the desk phone features - a lot of us are more desk phone oriented than Glip/desktop app oriented.