This conversation has been merged. Please reference the main conversation: User Settings: disable call flip (turn DTMF/touch-tones off) - Disable Star/Pound * #
During the call , when Insurance policy numbers needs to be entered , it requires to press * and the corresponding numeric key . With RC , it activates call flip features and tries to forward it to an extension.
This is severely impacting our business when we need to get automated information instead of waiting for live Rep for hours.
There should be option to select the sequence for call flip ( like # or ## like that ) instead of * key.
RC needs to do something here . Knowing this problem , No physicians and billing companies will choose RC as their provider.
Bethesda Medicare Services