Call Flow if not answer

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  • Updated 8 months ago
Merged

This conversation has been merged. Please reference the main conversation: Call queue: Transfer from one queue to another

Is there such a functionality in the RC system where we can have the calls routed to another group, such as group B, if all users in group A do not answer within 2 minutes?

The answer is NO!

A call comes to Group A and is not answer, after 3 miniatures or 12 Rings (as default). The call goes direct to Voice mail.
You can see the settings at the image attached

The main idea is, non-answer the calls can be redirected to another group.

\/ \/ \/ \/ \/ \/ \/Please ,activate this feature. \/ \/ \/ \/ \/ \/ \/




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Murillo Lopes

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  • disappointed to not have this action avialable.

Posted 8 months ago

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