Call Forward on Polycom VVX Phones

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I received an email from Carolyn M. at Ring Central titled "Note! Release 9.3 for RingCentral Office@Hand for 11/7-11/8 2017."  One of the updates is this:

Call Forward on Polycom VVX Phones
  • Users can now enable and disable Call Forwarding options from the Polycom phone menus
  • Users can enter an extension, Digital Line or a PSTN (traditional phone line) number as the forwarding termination
How do we enable call forwarding from our Polycom phone menu?  I don't see any call forwarding option on the menu.  We have Polycom VVX310 phones.  I have rebooted mine and I still don't see a call forwarding menu option.

Thanks,
Joe Zacky
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Joe Zacky

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Posted 7 months ago

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Saadet - Community Support, Official Rep

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Official Response
Hello Joe,

You can contact our Support Team who can enable this feature on the back end - it is not something you can do yourself. Once they've enabled it, you'll reboot your phone and the option will display.