This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.
After discussing with the tech team, I am writing this post. It looks like RingCentral does not have an option to define which one to ring first. The site has an option to ring mobile app first. I wanted to request the RC Engineering team to add this feature. The user should be able to define which one to ring first either desk phone or soft phone. I want the desk phone to ring first and if I am not available at the desk, my soft phone in the iPhone should get ring.
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