call forwarding agents and call tracking

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one of the company that i am looking to make it one stop for any customer who would like to have a service of junk removal in the united states, when he call our number on of our customer service will take his zipcode so we can find a towing company who must be already registered to handle the service for our customer , we will just forward the call to that towing co and we must have weekly report for each company we have forward the call too all over united states.

they agent or the towing co must realize the call he received from I-80 Junk and connect him to the customer to assist him
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Posted 2 years ago

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Photo of Taylor


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Your entire paragraph is a sentence. Can you break it up so we are better able to determine your questions?

From what I can gather, you want:
  • Weekly reports for who you forward calls to
  • Caller ID forwarding to the destination when you forward calls out of your system (to a towing company)
The last sentence is a little confusing as well - the agent (yours) or towing company (3rd party) must realize the call he (who?) received from <company> is from the company and connect him (who is 'him' here?) to the customer to assist him (who?).
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Our answering service does this all the time but unfortunately requires mostly keeping track of everything with pen and paper. If you rely on RC system and reports you will lose money, I certainly have over the years and that is why we physically document every call. 

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