call forwarding on main line vs. extensions.

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We have 5 users, we have our main number forwarded to each person's extension simultaneously for all to answer at their desks during the day.  If no one answers we would like that to be forwarded directly to the main phone voicemail... not each person's individual forwarding list.  How do we separate where the main number forwards from where the individual extension calls get forwarded?
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Sarah Vitek

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Sarah, how are you forwarding the calls to your Users? Via a Call Queue? Could you share a screen shot of your set up?