Call Forwarding to Another Phone Extension

  • 0
  • 1
  • Idea
  • Updated 10 months ago
FEATURE REQUEST TEMPLATE
To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 

1. Account type: RingCentral US
2. A brief description of the business: Real Estate
3. A high level description of the product or feature being requested: Current product design can only forward an extension to an actual phone or device.
4. A typical use case scenario explaining how your business would use the feature: For advance call handling rules that would require forwarding calls not only to the device of the receiving extension but to the call handling that was setup for it.
5. Benefit of such feature: This would maximize call routing capabilities
6. Include any related case number if applicable: 07767506
7. Number of Users and/or Digital Lines: 3
Photo of Joseph B.

Joseph B., Employee

  • 154 Points 100 badge 2x thumb

Posted 11 months ago

  • 0
  • 1
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 64,598 Points 50k badge 2x thumb
Hey Joseph! Could you expand on #4? Specifically, "require forwarding calls not only to the device of the receiving extension but to the call handling that was setup for it." 
Photo of Susan Horton

Susan Horton

  • 100 Points 100 badge 2x thumb
I answer the main line at my office-I am working as someone else's desk today.  How do I forward the main lines to that office extension for the day?

Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 5,872 Points 5k badge 2x thumb
Hi Susan, this question was a little different from the original product idea post so I created an individual thread for your question

Please reference the new conversation here: Forward Main Lines to Another Extension