Call forwarding to Cell

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  • Updated 8 months ago
I am out of the office frequently, so I have my calls automatically forwarded to my cell. When I answer from my cell, three out of four times, the other party cannot hear me and hangs up. I can hear them fine. Is there anything I can do to make the forwarding more reliable? In the US and I have ATT for cell service.
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Amy Davison

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Posted 8 months ago

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J.B. Ferguson, Champion

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Have you tried using the RingCentral mobile app instead of forwarding your calls to your cell?
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Amy Davison

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When I turn off the call forwarding, the App will ring on my phone, but I cannot answer a call. It immediately disconnects on the first ring. Any further advice would much appreciated!
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Liam Zhang, Employee

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Does it happen all the time? Or just recently?
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Amy Davison

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All of the time.