User Settings: Forwarding calls to my personal cell ... which voicemail do callers hear?

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  • Updated 4 years ago
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I have calls rolling over to my personal cell phone.  If I don't answer and the calls go to voicemail, which voicemail to they hear? My personal one or my work one? 

I would like them to hear my RC greeting :)

Thank you in advance!
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  • joyful

Posted 5 years ago

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Kim, Alum

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If you have the "press 1 to connect prompt" ON then the calls will always go to the RingCentral voicemail because the calls will not connect to the cell phone without pressing 1. 
If you have the "press 1 to connect prompt" OFF and if the number of rings in increased high enough to your cell phone under Call Handling, then the calls will be picked up by your personal cell phone voicemail.  

To edit the "press 1 to connect" go to Call Handling and Forwarding > Incoming Call Information > Play Announcement