Call Group Answering

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  • Updated 5 months ago
Unable to answer a Call Group call when on another line.  Allow us to answer a Call Group call when we are on another line.  We have seven phones and everyone is on the phone simultaneously quite often. One of the seven should be able to put their existing call on hold to answer an incoming group call.  This is very frustrating.  Callers end up in voicemail during business hours.  Come on, let's fix this once and for all.  
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William Yarian

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Posted 5 months ago

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Gary Manske

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Hi William, please check out the Bridge Operator Console in the RC App Gallery. This attendant console solution may be helpful in your situation.