Call Handling: User extension is directed to the auto attendant. Caller needs to be able to interrupt auto attendant to choose extension.

Hey Kimberly, can you provide me with more details? I took a look at your account settings and mimicked them on my own test account and was able to "interrupt" the options by dialing an extension number, which then transferred my call to the extension I wanted to get a hold of. So I feel like I'm possibly misunderstanding what you're trying to do.

Here's the breakdown of my set up:

Single-level IVR that is pointed to a User's extension. On the User's extension I have a custom User Greeting set up that says, "Press 1 for Support, 2 for Sales, etc."

I then used my cell phone to call the main number on my test account which is then routed to the User's extension that has this greeting. During the greeting I then typed a different User's extension number and was routed shortly after.