Call Handling: User extension is directed to the auto attendant. Caller needs to be able to interrupt auto attendant to choose extension.

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  • Updated 1 month ago
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My direct user extension is intentionally pointed to the
auto attendant. I would like to request a new feature that will allow the
caller to interrupt the auto attendant to choose an extension. Currently, only our main number allows the caller to interrupt the auto attendant. Have already tried trouble-shooting with RingCentral representative.
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Kimberly Holder

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Posted 1 month ago

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Saadet - Community Support, Official Rep

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Hey Kimberly, can you provide me with more details? I took a look at your account settings and mimicked them on my own test account and was able to "interrupt" the options by dialing an extension number, which then transferred my call to the extension I wanted to get a hold of. So I feel like I'm possibly misunderstanding what you're trying to do.

Here's the breakdown of my set up:

Single-level IVR that is pointed to a User's extension. On the User's extension I have a custom User Greeting set up that says, "Press 1 for Support, 2 for Sales, etc."

I then used my cell phone to call the main number on my test account which is then routed to the User's extension that has this greeting. During the greeting I then typed a different User's extension number and was routed shortly after.