Would like a call transfer process where i would be able to have all three parties on the same line and leave the call and the two parties would still be connected. This way the call transfer is a smoother transition for the two parties to be connected and then I can hang up.
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100 Points
- sad, dissapointed
Posted 4 years ago
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348 Points
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102 Points
This reply was created from a merged topic originally titled Contacting extension before transferring the call.
I'd like my receptionist, using the mobile app, be able to answer a call and put the person on hold, contact me by my extension and let me know who or what the caller wants then transfer the call to me. Can this be done using the mobile app?
I'd like my receptionist, using the mobile app, be able to answer a call and put the person on hold, contact me by my extension and let me know who or what the caller wants then transfer the call to me. Can this be done using the mobile app?
(Edited)
Mike, Official Rep
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92,294 Points
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102 Points
Thanks Mike....I tried doing it but it said this feature is disabled in my account. Do you know how I enable it?
(Edited)
Mike, Official Rep
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92,294 Points
Are you stuck on setting up the Call Flip? You'll have to be logged in as an administrator to do this step.
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102 Points
No i entered an extension number thinking it would transfer to that extension. Didn't realize "quick number" was my call flip numbers.
Is it possible to transfer to an extension?
Is it possible to transfer to an extension?
Mike, Official Rep
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92,294 Points
After you press ## it should give you the option to dial an extension.
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82 Points
This reply was created from a merged topic originally titled how to transfer call to colleague.
Scenario:
A potential client call my RingCentral company number (020-xxxx-xxxx), and pressed 1 for General Enquiries (forwarded to me - the operator), he/she wants to speak to a colleague of mine, how can I transfer that call?
Scenario:
A potential client call my RingCentral company number (020-xxxx-xxxx), and pressed 1 for General Enquiries (forwarded to me - the operator), he/she wants to speak to a colleague of mine, how can I transfer that call?
(Edited)
Mike, Official Rep
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92,294 Points
Hi Walton, I moved your post here since it's a related question. You can use the"## " method explained above for a warm transfer. Or this page shows general steps for both Cisco and Polycom phones: Transferring calls via IP phones
I'm assuming you are using a desk phone instead of the softphone as the softphone has a transfer button which is quite visible.
I'm assuming you are using a desk phone instead of the softphone as the softphone has a transfer button which is quite visible.
(Edited)
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94 Points
I'm having a similar issue using a Polycom hard phone. I'd like to be able to do a traditional warm transfer where I put person A on hold, dial out and give person B their information, then get person A and B on the line with me, introduce them to each other, then drop off the line, allowing them to continue on their own.
When I use the transfer feature on my phone, it disconnects me when I get person A on the line with person B. I am able to put person A on hold, dial person B, give person B information, but when I go to connect them together, it just disconnects me from the call. I don't get the chance to say "Thank you for holding, person A, here is person B, they will take care of you from here!"
Can anyone help?
When I use the transfer feature on my phone, it disconnects me when I get person A on the line with person B. I am able to put person A on hold, dial person B, give person B information, but when I go to connect them together, it just disconnects me from the call. I don't get the chance to say "Thank you for holding, person A, here is person B, they will take care of you from here!"
Can anyone help?
