Call Handling: Add users phone multiple times in the call handling so that it can be part of a ring group after the first set of rings

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Merged

This conversation has been merged. Please reference the main conversation: Call Handling: advanced RingGroups options

  1. US
  2. Engineering firm
  3. When in call handling, would like to be able to add the users phone multiple times to add them to call groups. 
  4. When the front desk is called the desk phone rings 3 times there, then would like to select the desk phone again and create a group of additional admins for 5 rings and then would like to add the front desk phone again and create another ring group that includes additional people.
  5. The person called originally can pick up the phone even when the call has been pushed to the next ring group because they are included all the way through sequence.
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Patrick Baird, Employee

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Posted 3 years ago

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Mike, Official Rep

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Thanks for post.  We will move this to a thread related to advanced ring group options so that it gets more visibility and consideration. 

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