Call Handling and Call Forwarding to an IVR

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I am trying to figure out how to have a user's call handling and call forwarding  sequentially  after calling that user's IP Phone or additional phones numbers, instead of going directly a voicemail to forward to a IVR.  Is this possible?  I tried using a number that is directly tied to an IVR and typed it as a forwarding number, but I got a message, which read, "This phone number cannot be the same as your account number or any additional numbers."  I got the same message again, when using the unconditional call forwarding in the after-hours section. If it is not possible, is there a workaround for this?
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Johnny Kearns

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Posted 5 years ago

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Foxx Conner-Bailey

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Hey everyone;

For those of you still struggling with this on an individual user basis, or even for a small call queue, this is possible. Uncheck "Take Messages" under the Messages tab of a user, and under "How to handle missed calls" select "Connect directly to group," and choose your desired IVR tree.

For a similar effect for a small call queue, build your call queue as a ring group, under one user and set up the same trigger to connect to IVR tree instead of taking a voicemail. 
Really hope this helps somebody!

-Foxx
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Melissa Pierce

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This is the number one best answer on this thread. I don't know how to prioritize this answer for people to be able to find but it's great and explains the solution in a way that isn't so convoluted that it stops making sense 2 sentences in. Thank you for saving my morning with this answer. 
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Sean Saulsbury

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This is brilliant, Foxx! Exactly the answer I was looking for. Thank you!
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Foxx Conner-Bailey

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Very glad to hear it Sean!