Call Handling & Forwarding - putting call on hold

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  • Updated 5 days ago
Has anyone recently noticed a change to how calls on hold are being handled? Specifically when adding in Forward to Other User's Phones. When the other user answers the call for the original user and places the call on hold it shows on hold for the original user not the user that actually took the call. Thus creating confusion in the office when the user lets someone know they answered a call and placed it on hold on their phone. Example: Call comes into Ext 101 and Ext 102 answers the call for Ext 101, then places the call on hold it shows on hold on Ext 101 not on Ext 102. I believe this just started happening and was not the case a week ago.
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Robert Danner, Champion

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  • Confused

Posted 5 days ago

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