Call Handling: Prevent mobile & desktop app from ringing simultaneously

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Control ring order of Desktop App and Mobile App.

US RingCentral Office Enterprise

We're in the process of transitioning our agents from using the desk phone to the desktop app, but the two principals of our agency also use the mobile app while they're on the road.  Right now, the only available setting for ringing to the apps is to ring to them before ringing to the desk phone or any forwarding numbers.  Unfortunately, this would mean that they would receive calls on both the desktop & mobile apps simultaneously.  While they could technically log-out of the mobile app to prevent the simultaneous call notifications, it would become cumbersome to have to remember to log-out when the come into the office, and to log-in again before leaving.

Would it be possible to add a setting to the mobile app, allowing each user to set up multiple location/Wi-Fi exceptions?  Ideally, this would allow the app to identify when the user is at one of the offices or at home, or connected to Wi-Fi at one of those locations.  When the app recognizes the location/Wi-Fi, the mobile app will no longer receive incoming notifications (call, text, etc).

I'm not sure if it's possible to let the user choose between setting location exceptions or Wi-Fi exceptions, but that might be best rather than just allowing one type of exception, as I'm sure that each company would have their own preference.
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Eric L

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Posted 4 years ago

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