Call Handling: route calls to Auto-Receptionist if User Ext does not answer.

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Main number Rings to Ext.. if Ext doesn't pick up we want it routed to the Auto-Receptionist

We are attempting to set our system to mimic our old system where some will call MAIN number, it rings to an extension ( Live Receptionist ) if she does NOT pick up after say 4 rings it goes to a Auto-Receptionist.  

How can I accomplish this in Ring Central ?
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MTBrob80

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Posted 4 years ago

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MTBrob80

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Why is this blocked or not allowed to function. We replaced a 10- 15 year old Phone system which allowed  this to work.. I would think something so simple would be a capability. Is there a reason? If So I would like to understand it so I can go back to my customer and tell them why this can't happen. 
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Mike, Official Rep

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HI MTBrob80 ,  I am changing this thread to an "idea" topic so that this gets some consideration from our product team. I do not know all the reasons why this is not made possible, except that it does create the potential for looping in the phone menu.  

Anyone who would like to see this made possible, please click the "like" button above. 
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Mike, Official Rep

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Sorry, that was probably an oversight no my part. I've changed it to an "idea". 
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tanager

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i'm having this problem and reading this thread. I hope the 3 year old problem isn't current because it is a ridiculous failure of product management if the call has to be continually routed to "find a live person".