Call-handling Rules Enhancements

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  • Updated 1 year ago
You soon will be able to easily view a summary of all of your rules in one window. This can help you create new or modify rules in an easy-to-view layout.

This update will be coming to RingCentral Office accounts mid-April to late May. 

Current View of Custom Call-handling Rules



New View of Custom Call-Handling Rules



Want to learn more about setting up advanced call handling rules, check out our knowledgebase article for an overview and step by step instructions. 
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Natalie Carboni, Associate Customer Marketing Manager

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Posted 2 years ago

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James Stocksdale

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Still cant find how to set or change a rule. Your cute little page, here tells me I will be able to find it all in one place, but doesn't tell me where. I spend 15 minutes trying to find the rules. It would be nice if your "HELP" HAHAHA WAT A JOKE, said,"If you want to create a rule, go HERE" It doesn't!
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Saadet - Community Support, Official Rep

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Hello James,

If you click on the knowledge article that is posted in the last paragraph, it will bring you to the full instructions regarding this new feature.