Call Handling Rules for Internal Callers

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  • Updated 4 years ago
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Here's an example, I'm the only IT person for my organization, when I take vacation days I typically want internal staff to be able to reach in the event of emergencies. We don't have Caller ID because we weren't going to spend the additional expense just for Caller ID and a bunch of features we don't need.

What would be really helpful is a simple checkbox condition for a rule that says, "Caller is internal." That way the rule would run as long as the call came from one of our other RingCentral extensions. In my example this would allow me to have one rule that goes straight to voicemail for standard calls but another rule that allows internal users to call me for help.
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Posted 4 years ago

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