Call Handling: Unable to pick up a call on hold?

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  • Updated 2 years ago
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I am using Polycom VVX 410 phones. I want to be able to place a call on hold and pick up that call on any handset.

I've tried going into Users -> (Phone I want to edit) -> Phones & Numbers -> Presence -> Select Users To Answer My Calls - and have selected all of the phones.  I still am not able to answer a call on hold from any other phone then the one it was placed on hold on.  In fact the line does not even show that it's in use on any other phone. I've also tried selecting "enable me to pick up a monitored call on hold" and it does nothing as well.

Any help would be appreciated.


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Posted 6 years ago

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Kim, Alum

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Official Response
This is usually an issue with the local network configurations.  Please see HERE to verify that RingCentral Port Ranges are open on the router to help solve this issue. Your local IT Dept should be able to set this up.

If the issue continues after port ranges are verified, please let us know here or open a web case. If you open a web case, please attach screenshots of router port ranges for verification.