I am using Polycom VVX 410 phones. I want to be able to place a call on hold and pick up that call on any handset.
I've tried going into Users -> (Phone I want to edit) -> Phones & Numbers -> Presence -> Select Users To Answer My Calls - and have selected all of the phones. I still am not able to answer a call on hold from any other phone then the one it was placed on hold on. In fact the line does not even show that it's in use on any other phone. I've also tried selecting "enable me to pick up a monitored call on hold" and it does nothing as well.
Any help would be appreciated.
Are they coming directly to an extension or through a queue or a simultaneous ring scenario?
I know that if calls are coming in through a queue you need to give rights to pick those calls as they are treated separate then others
Little more information will allow us to figure out the issue.
Certified Ring Central Installer
I had this feature working for a while but it for some reason doesn't work any more.
I have in the "presence" menu all of my phones visible to each other.
Here's my setup:
Call comes in it's set to ring all phones simultaneously. Any phone can pick up the call. When you put someone on hold, however, you cannot pick up the call on another phone and the call must be transferred instead.
Hi Chuck - Are you able to tell me the details as they pertain to calls that come in through a Call Queue?
When a call comes in through our Call Queue, if we put the caller on hold, no one else is able to pick up the call. We have presence set for all of our extensions, we have checked the box for each extension to allow a call on hold to be picked up and we have set the permissions so that all users are supposed to be able to answer all of the other lines. We have the Polycom VX410 phones. I assume our problem is related to the fact that the calls are coming in through the Call Queue, but I am not sure what settings to change. Thanks for any help you can provide!
THIS IS VERY DISAPPOINTING. SINCE WE HAVE INSTALLED THE NEW RING CENTRAL SYSTEM WE HAVE HAD NOTHING BUT DIFFICULTIES.
If the issue continues after port ranges are verified, please let us know here or open a web case. If you open a web case, please attach screenshots of router port ranges for verification.
I am having a hard time figuring out how to change the button on the phone to the Park extension. I going into the extension under phone & number, clicking presence, but how do I change key available key? Here is a screenshot. Am I in the correct area?