Call HOLD - Request Call Back - Auto Dial Out

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  • Updated 2 months ago
When a caller is on hold. we want to give the caller an option to request a call back without losing position. that said. Ringcentral will auto dial the caller back when the next available agent becomes available. 
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Quan Luu

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Posted 2 years ago

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Danno, Champion

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That is a feature in the Call Center package.
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Quan Luu

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can you link me please?
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Saadet - Community Moderator, Official Rep

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Hello Quan Luu,

Here is an Overview of our Contact Center Package. Feel free to contact your Account Manager for more details :)
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Rachelle Tinsley

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Can this be added to other packages as an option?

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Jessica - Community Moderator, Official Rep

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Hi Rachelle, 

This post is still open as an idea for this to be added to other packages. At this time, we don't have any additional information on if/when this may become available in other packages. 
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Amanda x 130

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Is there a feature that if you call someone and they do not answer, the phone will call them back?  We had a client receive 4 calls from us on Sunday morning that were not initiated by a person or the app.  But they were the last call made on Friday.