Mobile App: Call integration for Android

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  • Idea
  • Updated 10 months ago
  • (Edited)
I wish that ring central would have the same call integration functions for android as they do Iphone.  The integrated in phone call features to work seamlessly with the app give much more functionality on the road.
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Eric Douglas

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  • sad that it doesn't work the same way.

Posted 2 years ago

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Mike, Official Rep

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Hi Eric,  Our goal is to keep the two apps as similar as possible.  Unfortunately there are differences in the to OSs that often make certain features more complicated on one OS or the other.  If there is any specific function that you want to see please provide details so our Product Team can consider the idea. 

Mike 
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Teresa Habeck

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Hi Mike;

This really makes no sense. Why would you push such an important feature on one device and not the other? Also that there has been NO communication except to keep requesting this. What is the real status on this?
(Edited)
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Saadet - Community Support, Official Rep

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Hello Teresa, I have reached out to our Product Team regarding this feature. Once I receive a response, I will update this thread. Thank you for being so patient.
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Eric Douglas

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Mike -- the issue is, that when you are on a call for ringcentral and get a call on the main cell phone line it interrupts or the person you are on the phone with can hear ringing.  When you are on a cell phone call you can not hang up and answer the ringcentral call -- you can just see it.  On the iphone version -- that call integration they rolled out -- makes it seamless through the general OS phone function.  (Then in the phone log history -- again of the general OS phone -- you can see the call history with a distinction of ringcentral versus regular calls)
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Mike, Official Rep

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Thanks for the details! 
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Rick Dhatt

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We are having same issue. 90% of our entire company uses android. This would be a HUGE help to not have calls interior the ringcentral app.
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Eric Douglas

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Thanks for the support Rick -- cant imagine more people are not having an issue with this!  Really tough to manage when you are on the road.
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Teresa Habeck

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In addition, The status notifications and the ability to edit to state where you are is missing on the Android. This should be the same on iPhone as Android. We are also 97% Android. only a couple of iPhone users. 
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Daniel McAllister

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Any updates on this for Android? Is there a solution or even workaround?
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Eric Douglas

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Nothing that I have seen -- keep pushing the feedback in.
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Teresa Habeck

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Nope just hits dead ears :(
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Ed Schwarz

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This needs to happen ASAP!
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Bruce Cai, Product Manager

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Hi,

Android OS does not directly provide an API to do this similar as iOS CallKit.
We are following new API updates for each new Android version and see is there a direct way to support it.

Thanks.
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Eric Douglas

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Google voice allows, are they proprietary?
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C Briggs

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Including the issues above, the Android app doesn't currently show as a calling app on my phone. on my S7 I could clear the calling default settings and select which app I wanted to dial out with. A  work around but not that difficult when I don't want to have to copy paste from a text phone number..  I like being able to select which dialer I want to use.  I really can't comfortably use the app consistently on the road and my customers are now getting my cell number which defeats the purpose of having it in the first place.  There are a lot of numbers that aren't in your contact list that need to be called..   HUGE problem.....