Mobile App: Call integration for Android

  • 0
  • 14
  • Idea
  • Updated 2 months ago
  • (Edited)
I wish that ring central would have the same call integration functions for android as they do Iphone.  The integrated in phone call features to work seamlessly with the app give much more functionality on the road.
Photo of Eric Douglas

Eric Douglas

  • 242 Points 100 badge 2x thumb
  • sad that it doesn't work the same way.

Posted 3 years ago

  • 0
  • 14
Photo of Mike

Mike, Official Rep

  • 93,928 Points 50k badge 2x thumb
Hi Eric,  Our goal is to keep the two apps as similar as possible.  Unfortunately there are differences in the to OSs that often make certain features more complicated on one OS or the other.  If there is any specific function that you want to see please provide details so our Product Team can consider the idea. 

Mike 
Photo of Teresa Habeck

Teresa Habeck, Champion

  • 1,508 Points 1k badge 2x thumb
Hi Mike;

This really makes no sense. Why would you push such an important feature on one device and not the other? Also that there has been NO communication except to keep requesting this. What is the real status on this?
(Edited)
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 65,910 Points 50k badge 2x thumb
Hello Teresa, I have reached out to our Product Team regarding this feature. Once I receive a response, I will update this thread. Thank you for being so patient.
Photo of Eric Douglas

Eric Douglas

  • 242 Points 100 badge 2x thumb
Mike -- the issue is, that when you are on a call for ringcentral and get a call on the main cell phone line it interrupts or the person you are on the phone with can hear ringing.  When you are on a cell phone call you can not hang up and answer the ringcentral call -- you can just see it.  On the iphone version -- that call integration they rolled out -- makes it seamless through the general OS phone function.  (Then in the phone log history -- again of the general OS phone -- you can see the call history with a distinction of ringcentral versus regular calls)
Photo of Mike

Mike, Official Rep

  • 93,698 Points 50k badge 2x thumb
Thanks for the details! 
Photo of Rick Dhatt

Rick Dhatt

  • 346 Points 250 badge 2x thumb
We are having same issue. 90% of our entire company uses android. This would be a HUGE help to not have calls interior the ringcentral app.
Photo of Eric Douglas

Eric Douglas

  • 242 Points 100 badge 2x thumb
Thanks for the support Rick -- cant imagine more people are not having an issue with this!  Really tough to manage when you are on the road.
Photo of Teresa Habeck

Teresa Habeck, Champion

  • 1,508 Points 1k badge 2x thumb
In addition, The status notifications and the ability to edit to state where you are is missing on the Android. This should be the same on iPhone as Android. We are also 97% Android. only a couple of iPhone users. 
Photo of Daniel McAllister

Daniel McAllister

  • 62 Points
Any updates on this for Android? Is there a solution or even workaround?
Photo of Eric Douglas

Eric Douglas

  • 232 Points 100 badge 2x thumb
Nothing that I have seen -- keep pushing the feedback in.
Photo of Teresa Habeck

Teresa Habeck, Champion

  • 1,374 Points 1k badge 2x thumb
Nope just hits dead ears :(
Photo of Ed Schwarz

Ed Schwarz

  • 62 Points
This needs to happen ASAP!
Photo of Bruce Cai

Bruce Cai, Alum

  • 712 Points 500 badge 2x thumb
Hi,

Android OS does not directly provide an API to do this similar as iOS CallKit.
We are following new API updates for each new Android version and see is there a direct way to support it.

Thanks.
Photo of Eric Douglas

Eric Douglas

  • 242 Points 100 badge 2x thumb
Google voice allows, are they proprietary?
Photo of C Briggs

C Briggs

  • 70 Points
Including the issues above, the Android app doesn't currently show as a calling app on my phone. on my S7 I could clear the calling default settings and select which app I wanted to dial out with. A  work around but not that difficult when I don't want to have to copy paste from a text phone number..  I like being able to select which dialer I want to use.  I really can't comfortably use the app consistently on the road and my customers are now getting my cell number which defeats the purpose of having it in the first place.  There are a lot of numbers that aren't in your contact list that need to be called..   HUGE problem.....
Photo of Jux

Jux, Employee

  • 494 Points 250 badge 2x thumb
Hi Team,

Is this feature still not available? This is quite interesting as one of our customers is asking why this feature is only available on IOS where some of the users uses Android phones. This is quite impacting on their business as The calls from VoIP are being disconnected as soon as a native call comes in. Hoping this would be noticed by our Dev team.

Related case # 08722143
Photo of S Dhesi

S Dhesi

  • 80 Points 75 badge 2x thumb
Our business employees are 90% Android users working mobile from home, office or on the road as we have a flexible working culture. We have set up everything to allow them to work seamlessly from any location and now it appears the Ring Central phone app is not designed to handle incoming personal 'native' calls to the same device. Instead a personal call is cancelling out the business call on the device. This is unacceptable and highly unprofessional. Surely we are not the only business with Android users experiencing this call cut out issue? If there is no fix to this I will be forced to terminate my contract with Ring Central. I do hope the developers are treating this with high priority. It is alarming to see that this issue was reported 2 years ago and not much development since then?!     
Photo of Joe Goodlund

Joe Goodlund

  • 794 Points 500 badge 2x thumb
This has been a problem since day 1. Not sure why this is so difficult
Photo of C Briggs

C Briggs

  • 70 Points
I have turned of the voip on the android and forward to cell..  not sure if improvements have been made in the past couple of years....   the voip had a delay that was difficult in communications as well as the interrupting a native call.  I dial out from contacts in either environment when in the android contacts i select the ring central dialer.  I just dont set a default dialer,  it's an extra step but i don't mind, I'm in control..  Also it allows me to use office number when dialing from webpages etc.
Photo of Joe Goodlund

Joe Goodlund

  • 794 Points 500 badge 2x thumb
Any Updates with this?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 62,226 Points 50k badge 2x thumb
Hey Joe, there is not update at this time :/ If anything changes, we'll update the thread!
Photo of Joe Goodlund

Joe Goodlund

  • 794 Points 500 badge 2x thumb
3 years is a long time with no progress
Photo of S Green

S Green

  • 60 Points
I wished that I had come across this info prior to porting our business line over to Ring Central.  I wasn't aware of the native android dialer cutting off RC calls... That's an obvious problem.

I arrived here searching for a solution to the RC app only displaying a tiny notification icon on the top status bar near the battery indicator when a RC call comes in *while* on a call through the native android dialer.  No sound, no priority notification, no screen-switch to the app, nothing to even make you realize that you had a second call ringing in aside from a completely inconspicuous 10x10 pixel icon that you could only notice if your screen is unlocked, on, and you're actively looking at the phone status bar.

Our business migrated VoIP service to RC from Grasshopper, which had it's own set of serious app shortcomings (mainly the lack of bluetooth and other general network connectivity issues), but they had no issue in triggering the app to ring and appear on screen while on a call in the native dialer.

Our business' sales flow relies heavily on capturing inbound phone calls.  In simply testing the platform alone, I've missed inbound calls due to RC's app behavior.  The thought of our sales team missing inbound calls without even knowing they were happening is extremely alarming.

3 years seems *quite* excessive for RC to have established a known universal android user issue and serious functionality shortcoming, and still be without a resolution.

Hindsight is 20/20?  It looks like we have more VoIP provider research to do, again.

I hope these issues are genuinely attended to and the android RC user community receives a functionality update ASAP.
Photo of Joe Goodlund

Joe Goodlund

  • 794 Points 500 badge 2x thumb

I just received this from our RingCentral Rep:

"I spoke with one of my engineers here today, and he said this issue has been resolved since this post."

Maybe its fixed. I'm going to try it out for a few days

Photo of Joe Salemi

Joe Salemi

  • 180 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Android Auto.

About 4 months ago I switched over to an Android phone from an iPhone. I also use Android Auto quite a bit since I'm on the road often. The RingCentral mobile app for iOS integrates really well with CarPlay. I can't understand why it's not the same for Android Auto. 

RingCentral - please add this to your list of enhancements that you're working on!