Mobile App: Call integration for Android

I wish that ring central would have the same call integration functions for android as they do Iphone. The integrated in phone call features to work seamlessly with the app give much more functionality on the road.

Eric Douglas

342 Points
sad that it doesn't work the same way.

Posted 3 years ago

3 years ago

Mike, Official Rep

94,910 Points

Hi Eric, Our goal is to keep the two apps as similar as possible. Unfortunately there are differences in the to OSs that often make certain features more complicated on one OS or the other. If there is any specific function that you want to see please provide details so our Product Team can consider the idea.

Mike

Comment

2017-08-28T23:08:13+00:00

Teresa Habeck, Champion

1,940 Points

Hi Mike;

This really makes no sense. Why would you push such an important feature on one device and not the other? Also that there has been NO communication except to keep requesting this. What is the real status on this?

(Edited)

2017-08-29T13:16:09+00:00

Saadet, Employee

69,000 Points

Hello Teresa, I have reached out to our Product Team regarding this feature. Once I receive a response, I will update this thread. Thank you for being so patient.

3 years ago

Eric Douglas

342 Points

Mike -- the issue is, that when you are on a call for ringcentral and get a call on the main cell phone line it interrupts or the person you are on the phone with can hear ringing. When you are on a cell phone call you can not hang up and answer the ringcentral call -- you can just see it. On the iphone version -- that call integration they rolled out -- makes it seamless through the general OS phone function. (Then in the phone log history -- again of the general OS phone -- you can see the call history with a distinction of ringcentral versus regular calls)

Comment

2016-12-13T18:28:23+00:00

Mike, Official Rep

94,288 Points

Thanks for the details!

2017-04-30T21:20:50+00:00

Rick Dhatt

346 Points

We are having same issue. 90% of our entire company uses android. This would be a HUGE help to not have calls interior the ringcentral app.

2017-05-01T12:25:21+00:00

Eric Douglas

342 Points

Thanks for the support Rick -- cant imagine more people are not having an issue with this! Really tough to manage when you are on the road.

2019-10-29T14:54:03+00:00

Beth Spiers

82 Points

I am having the same issue and it is now 3 yrs later!

3 years ago

Teresa Habeck, Champion

1,940 Points

In addition, The status notifications and the ability to edit to state where you are is missing on the Android. This should be the same on iPhone as Android. We are also 97% Android. only a couple of iPhone users.

Comment

3 years ago

Daniel McAllister

62 Points

Any updates on this for Android? Is there a solution or even workaround?

Comment

2017-08-28T18:22:43+00:00

Eric Douglas

232 Points

Nothing that I have seen -- keep pushing the feedback in.

2017-08-28T23:03:42+00:00

Teresa Habeck, Champion

1,374 Points

Nope just hits dead ears :(

3 years ago

Ed Schwarz

62 Points

This needs to happen ASAP!

Comment

3 years ago

Bruce Cai, Alum

712 Points

Hi,

Android OS does not directly provide an API to do this similar as iOS CallKit.
We are following new API updates for each new Android version and see is there a direct way to support it.

Thanks.

Comment

3 years ago

Eric Douglas

342 Points

Google voice allows, are they proprietary?

Comment

3 years ago

C Briggs

70 Points

Including the issues above, the Android app doesn't currently show as a calling app on my phone. on my S7 I could clear the calling default settings and select which app I wanted to dial out with. A work around but not that difficult when I don't want to have to copy paste from a text phone number.. I like being able to select which dialer I want to use. I really can't comfortably use the app consistently on the road and my customers are now getting my cell number which defeats the purpose of having it in the first place. There are a lot of numbers that aren't in your contact list that need to be called.. HUGE problem.....

Comment

1 year ago

Jux, Employee

526 Points

Hi Team,

Is this feature still not available? This is quite interesting as one of our customers is asking why this feature is only available on IOS where some of the users uses Android phones. This is quite impacting on their business as The calls from VoIP are being disconnected as soon as a native call comes in. Hoping this would be noticed by our Dev team.

Related case # 08722143

Comment

1 year ago

S Dhesi

80 Points

Our business employees are 90% Android users working mobile from home, office or on the road as we have a flexible working culture. We have set up everything to allow them to work seamlessly from any location and now it appears the Ring Central phone app is not designed to handle incoming personal 'native' calls to the same device. Instead a personal call is cancelling out the business call on the device. This is unacceptable and highly unprofessional. Surely we are not the only business with Android users experiencing this call cut out issue? If there is no fix to this I will be forced to terminate my contract with Ring Central. I do hope the developers are treating this with high priority. It is alarming to see that this issue was reported 2 years ago and not much development since then?!

Comment

1 person likes this

2019-07-03T13:59:03+00:00

Joe Goodlund

794 Points

This has been a problem since day 1. Not sure why this is so difficult

1 year ago

C Briggs

70 Points

I have turned of the voip on the android and forward to cell.. not sure if improvements have been made in the past couple of years.... the voip had a delay that was difficult in communications as well as the interrupting a native call. I dial out from contacts in either environment when in the android contacts i select the ring central dialer. I just dont set a default dialer, it's an extra step but i don't mind, I'm in control.. Also it allows me to use office number when dialing from webpages etc.

Comment

11 months ago

Joe Goodlund

816 Points

Any Updates with this?

Comment

2019-06-21T15:00:26+00:00

Saadet, Employee

68,888 Points

Hey Joe, there is not update at this time :/ If anything changes, we'll update the thread!

2019-07-03T13:59:57+00:00

Joe Goodlund

816 Points

3 years is a long time with no progress

11 months ago

S Green

60 Points

I wished that I had come across this info prior to porting our business line over to Ring Central. I wasn't aware of the native android dialer cutting off RC calls... That's an obvious problem.

I arrived here searching for a solution to the RC app only displaying a tiny notification icon on the top status bar near the battery indicator when a RC call comes in *while* on a call through the native android dialer. No sound, no priority notification, no screen-switch to the app, nothing to even make you realize that you had a second call ringing in aside from a completely inconspicuous 10x10 pixel icon that you could only notice if your screen is unlocked, on, and you're actively looking at the phone status bar.

Our business migrated VoIP service to RC from Grasshopper, which had it's own set of serious app shortcomings (mainly the lack of bluetooth and other general network connectivity issues), but they had no issue in triggering the app to ring and appear on screen while on a call in the native dialer.

Our business' sales flow relies heavily on capturing inbound phone calls. In simply testing the platform alone, I've missed inbound calls due to RC's app behavior. The thought of our sales team missing inbound calls without even knowing they were happening is extremely alarming.

3 years seems *quite* excessive for RC to have established a known universal android user issue and serious functionality shortcoming, and still be without a resolution.

Hindsight is 20/20? It looks like we have more VoIP provider research to do, again.

I hope these issues are genuinely attended to and the android RC user community receives a functionality update ASAP.

Comment

11 months ago

Joe Goodlund

816 Points

I just received this from our RingCentral Rep:

"I spoke with one of my engineers here today, and he said this issue has been resolved since this post."

Maybe its fixed. I'm going to try it out for a few days

Comment

2019-10-29T14:53:16+00:00

Beth Spiers

82 Points

Nope! I still have the issue as of this posting.

10 months ago

Joe Salemi

194 Points

This reply was created from a merged topic originally titled Android Auto.

About 4 months ago I switched over to an Android phone from an iPhone. I also use Android Auto quite a bit since I'm on the road often. The RingCentral mobile app for iOS integrates really well with CarPlay. I can't understand why it's not the same for Android Auto.

RingCentral - please add this to your list of enhancements that you're working on!

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