Call log and warm/blind transfers

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  • Idea
  • Updated 9 months ago
  1. US
  2. https://pksafety.com/
  3. ASK: Requesting the call log to show the first number on a warm transfer and not move over to an ext
  4. When we receive calls and transfer them - a blind transfer shows the history of the call from the original number which follows through. If we warm transfer only our ext is carried over. This limits the ability for our CRM to correctly log the call to the account. It also prevents our management from seeing accurate call data as it looks like a bunch of internal calls.
  5. Allow our managers and agents to correctly log accurate data
  6. 42
Photo of Peter Mohr

Peter Mohr

  • 356 Points 250 badge 2x thumb
  • frustrated

Posted 9 months ago

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Photo of Stephanie Sousa

Stephanie Sousa

  • 62 Points
Agreed this would be super helpful!