Hey Everyone,
We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consolidate and help our Product Team go through your thoughts more easily, I've created this thread.
We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consolidate and help our Product Team go through your thoughts more easily, I've created this thread.
Saadet - Community Moderator, Official Rep
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64,618 Points
Posted 10 months ago
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122 Points
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712 Points
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368 Points
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102 Points
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712 Points
Bob Robinson, Champion
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3,612 Points
Merged topic seems to have lost some of the comment replies that had additional info in them. I recall a few screenshots and other items that people (including me) were missing.
Bob Robinson, Champion
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3,612 Points
Actually the one I was following earlier (not merged with this one yet) is called "REALLY HATE THIS NEW CALL LOG INTERFACE" and I had added the following issues:
- No navigation for first page and last page
- No ability to resize columns
- No ability to sort on a particular column
- Simple view shows who the call was from or to, but not both
Saadet - Community Moderator, Official Rep
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64,464 Points
Hey Bob, actually, if you click on this for the merged discussions it will show the original comments :)
Bob Robinson, Champion
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3,612 Points
Saadet, do the developers and product support click through to the original topics to see that additional detail? Also, the topic I mentioned wasn't merged.
Other call log topic
Other call log topic
Saadet - Community Moderator, Official Rep
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64,464 Points
Yep! They do :)
Thanks, I knew I was missing one :P
Thanks, I knew I was missing one :P
Bob Robinson, Champion
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3,612 Points
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712 Points
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368 Points
Bob Robinson, Champion
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3,612 Points
I think Microsoft is screwed up in quite a few ways, but they do seem to have it figured out with several of their user experiences. Outlook web, the Office 365 admin portal, and even Office 2016 desktop apps now have a means to try the new experience or stick with the old experience, plus give a means in the same spot for feedback.
With any significant UI changes, it would be great if we could have similar options in the RingCentral portal and/or apps.
O365 Admin
Outlook Web
Office 2016
With any significant UI changes, it would be great if we could have similar options in the RingCentral portal and/or apps.
O365 Admin
Outlook Web
Office 2016
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256 Points
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142 Points
Bob Robinson, Champion
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3,612 Points
David Sim, Champion
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366 Points
When the call log format was changed, I took it in stride, just like all the other surprise changes made to components in the portal. But this is ridiculous. When I went to view our call log this morning, I can't see the "From" number at all in the simple view. I tried dropping fields, shrinking my browser view. Nothing works. Please fix this soon and quit playing with tools people use on a regular basis.
(I blurred the names in this graphic)
(I blurred the names in this graphic)
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914 Points
Yeah, even if it's the only field it still doesn't show. How lame is that? Doesn't anybody test these things? lol
Saadet - Community Moderator, Official Rep
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62,226 Points
Hey Chem Dry, Jay, & David!
I spoke with our Product Team and they are aware of this current behavior and are working towards fixing it. When I learn more about a specific date, I'll be sure to share!
I spoke with our Product Team and they are aware of this current behavior and are working towards fixing it. When I learn more about a specific date, I'll be sure to share!
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914 Points
Change "width:100%" to "width:inherit" in your styling and it works fine. It's been several months now.
(Edited)
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914 Points
Hi Saadet,
This is literally like a 2 minute fix in the code but it's been months now. Is this EVER going to get fixed?
Jay
This is literally like a 2 minute fix in the code but it's been months now. Is this EVER going to get fixed?
Jay
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270 Points
Here's the email I get from Customer service: "I apologize for any inconvenience this may have caused you.I understand that you are having issues with Call Logs Setting our Engineers are still Working on the issue." For nearly 2 months now.
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102 Points
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368 Points
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712 Points
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368 Points
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914 Points
Saadet - Community Moderator, Official Rep
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64,618 Points
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100 Points
I'm also going to complain about the new call log. When trying to add a contact, it should be updated in real time after saving. The rep on the phone told me it's saved but that the contact information won't come up until that person calls again. This is not very helpful. The contact information should be saved and able to view immediately not updated once they call in again. Please look into this matter and fix. Thank you
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712 Points
Run the last 4 digits, this will yield a return. Its what we've been doing. 4 digit search will yield some results just look at the complete number as some partials will come up as well.
David Sim, Champion
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366 Points
Things are getting more screwed up as time goes. I just tried searching a phone number to see how often they've called. It's all hosed up now. You have to delete all hyphens and parenthesis, omit the country code, then the search works. Way to keep messing things up. What's the reason for all these changes? It just doesn't make sense.
George Gary, Official Rep
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542 Points
Hi David,
A fix for the search issue is being rolled out now. All Customers should receive the fix on or before March 26.
A fix for the search issue is being rolled out now. All Customers should receive the fix on or before March 26.
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368 Points
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712 Points
Just a heads up on continuing feedback... We are now able to resize fields on the call log allowing us to adjust to see full names on extensions. We are also able to copy incoming phone numbers. However... There seems to be a slight lag on incoming calls where phone rings before call data is registered. This can vary from just 5 seconds to as much as 30 seconds before catching up. Also, when listening to a call record, you cannot leave the browser. If you leave the browser recording stops playing and you have to start it over again. Also, when you do a number search you cannot copy the whole number and paste it for records. You can only do a partial right now to get search results. I think you are aware of this one.
Not to sound like a broken record but all you guys really needed to do was roll back the old version. It seems as though you keep trying to correct something that wasnt broken. I appreciate the attempts to correct and as a customer Im not going anywhere else... Yet. The system is functional and suits our needs but its just frustrating as something was fixed that really wasnt broken. Sometimes it makes sense to scrap a project that isnt working and go back to a working model than to keep dumping money into something that isnt right. "OBAMACARE WEBSITE" comes to mind as an example however they wasted tax payer dollars. You guys are a private company. Dont know the thought process behind all this but I cant imagine who made the pitch on making changes. Does that person even have a job anylonger?? LOL. Just trying to make light of the situation.
Again, just giving an update to what Im experiencing now.
Not to sound like a broken record but all you guys really needed to do was roll back the old version. It seems as though you keep trying to correct something that wasnt broken. I appreciate the attempts to correct and as a customer Im not going anywhere else... Yet. The system is functional and suits our needs but its just frustrating as something was fixed that really wasnt broken. Sometimes it makes sense to scrap a project that isnt working and go back to a working model than to keep dumping money into something that isnt right. "OBAMACARE WEBSITE" comes to mind as an example however they wasted tax payer dollars. You guys are a private company. Dont know the thought process behind all this but I cant imagine who made the pitch on making changes. Does that person even have a job anylonger?? LOL. Just trying to make light of the situation.
Again, just giving an update to what Im experiencing now.
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156 Points
I'd like to second that regarding listening to a recorded call. If you click away it stops the recording. This new way prevents multitasking unless you want to download a recording. The call search pains me the most. When I called customer service because I couldnt look up a call that clearly took place, even the rep was shocked that you had to remove any special characters to look up a number.
Every phone number you receive (from your CRM, missed call emails from ringcentral, etc.) use special characters like parenthesis or dashes, so it doesnt make sense why the search function no longer works if you copy and paste a number that has these special characters. Good to hear that this may be fixed as well.
Every phone number you receive (from your CRM, missed call emails from ringcentral, etc.) use special characters like parenthesis or dashes, so it doesnt make sense why the search function no longer works if you copy and paste a number that has these special characters. Good to hear that this may be fixed as well.
George Gary, Official Rep
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542 Points
Hi Ralph, Shawn,
Thanks for your continued feedback and support. We are restoring the ability to listen to recordings while doing other things in the upcoming release.
The behavior was originally changed to better support Customers using accessibility features, but we understand the difficulties this changed caused and are restoring the original experience in the upcoming release.
Thanks for your continued feedback and support. We are restoring the ability to listen to recordings while doing other things in the upcoming release.
The behavior was originally changed to better support Customers using accessibility features, but we understand the difficulties this changed caused and are restoring the original experience in the upcoming release.
Lisa, Champion
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1,870 Points
Thank you, George!
