We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consolidate and help our Product Team go through your thoughts more easily, I've created this thread.
Saadet, Employee
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68,112 Points
Posted 1 year ago
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122 Points
Hi,
Is there any way that call log can be changed back to what it was before -- with a custom range?
New log view isn't really as nearly helpful as the old one.
Case in point: if I select Types of Call boxes unchecked, then data shows up but if I check all types of call, nothing shows up. That makes no sense.
Thanks,
Derrick
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712 Points
Is there a way to revert back to the old call log? I cannot copy incoming from numbers for new callers that we take jobs from and we cannot see the full extension name, just the extension number and a few digits of the name. Old interface allowed us to do both. If it cant be done, can we at least extend the field size of the "EXT" field?
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368 Points
I just noticed today (11/19) that we got a new update.
A few problems with this:
Can no longer see the full ext name when you're in the detailed button.
Also the scrolling from page to page only goes on the bottom now and not on top.
There are a few more things but these are the first 2 things that stand out the most.
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102 Points
The call log view on the online portal is updated. It is not useful. We want the previous version back
Bob Robinson, Champion
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4,558 Points
Bob Robinson, Champion
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4,558 Points
- No navigation for first page and last page
- No ability to resize columns
- No ability to sort on a particular column
- Simple view shows who the call was from or to, but not both
Saadet, Employee
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68,102 Points

Bob Robinson, Champion
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4,558 Points
Other call log topic
Saadet, Employee
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68,102 Points
Thanks, I knew I was missing one :P
Bob Robinson, Champion
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4,558 Points
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712 Points
I know I asked before about reverting the call log to the old one and was told its not possible by customer service but it really is inferior to the old one. The new interface is just horrible! The old interface gave more visual data and were able to copy and past all fields. I cannot view complete extension data and transfers of that call without hovering the over the field with the mouse. Cant copy and paste phone numbers. I pay over $600 a month on our bill not happy. Hoping some one makes some changes or reverts back to previous edition.
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368 Points
UI designs are meant to fix bugs, improve overall user experience and improve on something. The old system was NOT broken. Not sure which incompetent person over at RC thought it was a good idea to take what's working, and change it for the hell of it!
BRING BACK THE OLD SYSTEM!
Bob Robinson, Champion
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4,558 Points
With any significant UI changes, it would be great if we could have similar options in the RingCentral portal and/or apps.
O365 Admin

Outlook Web

Office 2016

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260 Points
- 62 Points
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142 Points
Bob Robinson, Champion
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4,558 Points
David Sim, Champion
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366 Points
(I blurred the names in this graphic)

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924 Points
Saadet, Employee
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67,790 Points
I spoke with our Product Team and they are aware of this current behavior and are working towards fixing it. When I learn more about a specific date, I'll be sure to share!
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924 Points
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924 Points
This is literally like a 2 minute fix in the code but it's been months now. Is this EVER going to get fixed?
Jay
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280 Points
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102 Points
I prefer the older version of ring central. I don't really like the update on the home page. I really like using firefox and on it you can't see the full phone numbers in the recent calls section unless you press 'detailed.' Can this please be fixed in Firefox browser?!?
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368 Points
Also you cannot listen to the convo recording UNLESS you're on the same screen!
What kind of "experts" do you have working there??? I get charged $1k a month for this service and I'm about to change companies and import all my calls. I'm tired of looking like a fool to my clients!
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712 Points
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368 Points
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934 Points
Saadet, Employee
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68,112 Points
I wanted to let you know that we hear you and our Product Team is aware of the pain points that you have mentioned on this thread. They are working very hard towards making the Call Logs better in many ways. When I learn more about updates coming along I will post on this thread! :)
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100 Points
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712 Points
David Sim, Champion
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366 Points
George Gary, Official Rep
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702 Points
A fix for the search issue is being rolled out now. All Customers should receive the fix on or before March 26.
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368 Points
::Bows Head::
"Dear God, who art in Heaven.... Please give the Ring Central employees basic common sense to take care of things and bring it back to the way it was, without any errors, without any fluff... Amen!"
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712 Points
Not to sound like a broken record but all you guys really needed to do was roll back the old version. It seems as though you keep trying to correct something that wasnt broken. I appreciate the attempts to correct and as a customer Im not going anywhere else... Yet. The system is functional and suits our needs but its just frustrating as something was fixed that really wasnt broken. Sometimes it makes sense to scrap a project that isnt working and go back to a working model than to keep dumping money into something that isnt right. "OBAMACARE WEBSITE" comes to mind as an example however they wasted tax payer dollars. You guys are a private company. Dont know the thought process behind all this but I cant imagine who made the pitch on making changes. Does that person even have a job anylonger?? LOL. Just trying to make light of the situation.
Again, just giving an update to what Im experiencing now.
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156 Points
Every phone number you receive (from your CRM, missed call emails from ringcentral, etc.) use special characters like parenthesis or dashes, so it doesnt make sense why the search function no longer works if you copy and paste a number that has these special characters. Good to hear that this may be fixed as well.
George Gary, Official Rep
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702 Points
Thanks for your continued feedback and support. We are restoring the ability to listen to recordings while doing other things in the upcoming release.
The behavior was originally changed to better support Customers using accessibility features, but we understand the difficulties this changed caused and are restoring the original experience in the upcoming release.