Call Log Feedback

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Hey Everyone,

We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consolidate and help our Product Team go through your thoughts more easily, I've created this thread.
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Saadet - Community Support, Official Rep

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Posted 6 months ago

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Ralph Milone

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This reply was created from a merged topic originally titled REALLY HATE THIS NEW CALL LOG INTERFACE.

I know I asked before about reverting the call log to the old one and was told its not possible by customer service but it really is inferior to the old one.  The new interface is just horrible!  The old interface gave more visual data and were able to copy and past all fields.  I cannot view complete extension data and transfers of that call without hovering the over the field with the mouse.  Cant copy and paste phone numbers.  I pay over $600 a month on our bill not happy.  Hoping some one makes some changes or reverts back to previous edition.
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DANNY M

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I am going to switch.... I am giving RC a chance to revert back to the OLD call log which NOBODY had a problem with. Now it totally disrupted my business. I spend over $1,000/mo on billing and it's been a nightmare... Can't scroll thru the pages easily, can't see the full extension, have to scroll now instead of having it ALL on ONE PAGE, on and and on and on... I hate dealing with the imbeciles over at customer support who sound like they're high all the time and too mellowed out, I've had enough of RC!  The company will go down the toilet if incompetence in the customer service reps  prevails. 

UI designs are meant to fix bugs, improve overall user experience and improve on something.  The old system was NOT broken. Not sure which incompetent person over at RC thought it was a good idea to take what's working, and change it for the hell of it!


BRING BACK THE OLD SYSTEM!
(Edited)
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Bob Robinson, Champion

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I think Microsoft is screwed up in quite a few ways, but they do seem to have it figured out with several of their user experiences.  Outlook web, the Office 365 admin portal, and even Office 2016 desktop apps now have a means to try the new experience or stick with the old experience, plus give a means in the same spot for feedback.

With any significant UI changes, it would be great if we could have similar options in the RingCentral portal and/or apps.

O365 Admin


Outlook Web


Office 2016

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Gemini Audiotext

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Looks like all of the other users have explained the many reasons why the new call log is no good.  I just want to put my name out there as another person who would really like for you to change it back to the old format.  It's disrupting the way we operate and it's taking us twice as long to look up call times in order to charge customers.  Honestly, I don't want this new one improved. I just want it to go back to the old format, which was not broken in the first place.  Please, I'm begging you.  It's only made things harder for us.
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David Sim, Champion

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When the call log format was changed, I took it in stride, just like all the other surprise changes made to components in the portal. But this is ridiculous. When I went to view our call log this morning, I can't see the "From" number at all in the simple view. I tried dropping fields, shrinking my browser view. Nothing works. Please fix this soon and quit playing with tools people use on a regular basis.
(I blurred the names in this graphic)

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Jay

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Yeah, even if it's the only field it still doesn't show. How lame is that? Doesn't anybody test these things? lol

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Hey Chem Dry, Jay, & David!

I spoke with our Product Team and they are aware of this current behavior and are working towards fixing it. When I learn more about a specific date, I'll be sure to share!
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Jay

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Change "width:100%" to "width:inherit" in your styling and it works fine. It's been several months now.


(Edited)
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Jay

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Hi Saadet,

This is literally like a 2 minute fix in the code but it's been months now. Is this EVER going to get fixed?

Jay
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Vacuum Store

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Here's the email I get from Customer service: "I apologize for any inconvenience this may have caused you.I understand that you are having issues with Call Logs Setting our Engineers are still Working on the issue." For nearly 2 months now.
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Ralph Milone

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OK... so it goes from bad to worse. New this morning, now I just see an extension number of where the call got transferred. All extension names are not displayed which forces me to go back to the main console and search the extension number. Guys old interface in November wasnt broken. There was no need to try fixing something that wasnt broken. You're killing me!
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DANNY M

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We’ve been saying that NOTHING was broken. There was 0 need to upgrade anything. But some guy in IT wanted to keep his job so he created problems where there wasn’t any. Worse part is that they aren’t fixing it!