Call log: more details for "Missed" calls

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  • Updated 4 months ago
We use the auto-receptionist to greet our customers.  Our total prompt time is 19 seconds.  By 13 seconds we tell them to press 1 to get to someone.  It is also set up to connect to the support queue after it plays.

That said, the call log only indicates a "MISSED" call if someone calls our 1-800 number and then hangs up prior to pressing 1 or 2 or waiting until the call connects to the queue.

I would like the MISSED to be missed only if the call actually transfers over to a support line (i.e. the business gets a true phone call in).  Anything else would be considered an Inbound Hang Up
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Alex Rivera

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  • frustrated. I just spent an hour on the phone with 3 different agents to get to have to post this

Posted 4 months ago

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